Refund policy

WAGILLO RETURN & REFUND POLICY

Last updated: 28 August 2026

Wagillo is an e-commerce brand operated by [LEGAL ENTITY NAME], based in Georgia.

CHANGE OF MIND RETURNS

We offer a voluntary 14-day change-of-mind return period from the date your order is delivered.

To be eligible for a change-of-mind return, the item must be unused, in substantially the same condition in which it was received, and include its original packaging where reasonably possible.

Customers are responsible for return shipping costs for change-of-mind returns.

Please contact us at [SUPPORT EMAIL] before sending any return. Do not return products to the address shown on the parcel unless we specifically instruct you to do so, as our fulfilment locations may vary.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Our change-of-mind period does not limit any rights you may have under applicable consumer law.

If a product is faulty, unsafe, materially different from its description, damaged on arrival, or otherwise fails to meet applicable consumer guarantees, please contact us at [SUPPORT EMAIL].

We may request reasonable information such as your order number, photographs or video so that we can assess the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include a repair, replacement, refund or other remedy.

Where a product is confirmed to be faulty, we will reimburse reasonable return postage costs where required by applicable law.

Australian customers may have rights and remedies under the Australian Consumer Law that cannot be excluded, restricted or modified by this policy.

CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

We will try to cancel the order before it enters fulfilment. Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return process will apply.

REFUNDS

Approved refunds will be issued to the original payment method.

We aim to process approved refunds promptly. Your bank or payment provider may require additional time for the funds to appear in your account.

CONTACT

For returns, refunds or order issues, contact:

info@atrixpartners.com
Wagillo
Operated by ORIENT SMM GROUP
Georgia