Refund policy
WAGILLO RETURN & REFUND POLICY
Last updated: 2 October 2026
Wagillo is an e-commerce brand operated by Orient SMM Group LLC, a company registered in Georgia under Identification No. 405818851.
CHANGE OF MIND RETURNS
We offer a voluntary 14-day change-of-mind return period from the date your order is delivered.
To be eligible for a change-of-mind return, the item must be unused, in substantially the same condition in which it was received, and include its original packaging where reasonably possible.
Customers are responsible for return shipping costs for change-of-mind returns.
Please contact us at info@wagillo.com before sending any return.
Do not return products to the address shown on the parcel unless we specifically instruct you to do so, as our fulfilment locations may vary depending on the product and supplier.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
Our voluntary change-of-mind policy does not limit any rights you may have under applicable consumer law.
If a product is faulty, unsafe, damaged on arrival, materially different from its description, incorrect, or otherwise fails to meet applicable consumer guarantees, please contact us at info@wagillo.com.
We may request reasonable information, such as your order number, photographs or video, to allow us to assess the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund, repair, or another remedy required by law.
Where a product is confirmed to be faulty, damaged, or incorrect, we will reimburse reasonable return shipping costs where required by applicable law.
Australian customers may have rights and remedies under the Australian Consumer Law that cannot be excluded, restricted or modified by this policy.
CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel the order before it enters fulfilment. Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return process will apply.
REFUNDS
Approved refunds will be issued to the original payment method.
Once a refund has been approved, Wagillo will normally initiate the refund within 1–2 business days.
After the refund has been initiated, your bank or payment provider may require additional time for the funds to appear in your account.
CONTACT
For returns, refunds, cancellations or order-related issues, please contact:
WAGILLO
Operated by Orient SMM Group LLC
Identification No.: 405818851
Tbilisi, Georgia
Email: info@wagillo.com
Phone: +995 599 566 550
Website: https://wagillo.com